It’s Saturday night, South Park is on the TV and all is good. Then the phone rings…
- Mom: I was looking up the symptoms of assorted diseases on the internet so I can panic about the possibilities of my friends, family and especially grandchildren getting them, then the laptop beeped and turned itself off. I kept trying to turn it on but the fan starts, then it immediately turns itself off.
- Captain Support: It sounds to me like the power lead is not connected and the battery has run out of juice. Make sure it’s plugged in and turned on at the wall switch and it should be fine. If not, it means either a fuse has gone or the charger is bust. Check it now. Is the power lead connected?
- Mom: Yes, all three leads are connected.
- Captain Support: Describe the leads please. Are they rectangular with a prongy looking symbol on them?
- Mom: Yes.
- Captain Support: Those are USB cables, not power leads. It sounds like it’s disconnected from the power. Plug in the lead and you’ll be good to go.
- Mom: I’ve only ever had these three cables in. There are no other cables.
- Captain Support: Seriously, they are USB cables, not power leads. You must have had another lead plugged in before now.
- Mom: There has never been another lead plugged into this laptop.
- Captain Support: Check the back. Is there a round hole that looks like it could have a power lead plugged into it?
- Mom: Yes. There is a round socket. Oh, I can see a cable down the back of the desk. I pulled the desk out earlier to hoover. It must have come out.
- Captain Support: Plug it back in, then sacrifice a chicken at dawn on the altar of Captain Support and your problem will be solved.
Humans. Will they never learn?