As you suggested, I have asked for oracle support team to help us but they asked to submit 2 trace files(apart from other trace files that I submitted ) which were mentioned in the alert_log file. When I searched for it in the specified location, I could not find it. I have searched for the same in other dump folders and oldfiles also but could not find.
Will there be any chance that oracle failed to write those 2 trace files during the incident which is mentioned in alert_log?
Please guide me.
Thanks & Regards