Support goes on, and on, and on…

Just to set the scene:

04-APR-05 – I opened a TAR because the RACGIMON process was taking 20-40% of the CPU on the cluster root node of our Tru64 production RAC (10.1).

05-SEP-05 – A backport of a fix in was produced. Note. is still not released for Tru64. The patch failed to install on either the development or test systems, so I didn’t go near the production one.

24-OCT-05 – It was decided that the installation documentation was incorrect and the patch was reissued.

12-NOV-05 – The reissued patch is missing some directories. As a result the installation is impossible. (Update: Not Oracle’s fault. See Setting the record straight…)


So far it’s been 7 months, during which time we’ve been loosing between one tenth an one fifth of our total processing power on our production system, and still no resolution. Great to know that Oracle are on top of their game… NOT!



Author: Tim...

DBA, Developer, Author, Trainer.

2 thoughts on “Support goes on, and on, and on…”

  1. I don’t have a problem with using vi itself, it’s more a productivity issue. I can open many files on many servers from a single editor, rather than having many Putty sessions running. I just find it easier that way, except when something goes wrong 🙂



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