Since then I’ve been having assorted rants on G+ and Twitter because the site has been up and down a lot.
I started looking at new (UK-based) hosting providers, but the reviews of all of them are pretty terrible. Part of this is because they are all pretty dodgy, having to cut so many corners to make a profit, and part of it is because people (like me) only tend to review things when they are really bad. So here I was, caught between a rock and a hard place. Stick with Fasthosts (who I’ve been with for 11 years), or make a move?
Whilst looking for a new hosting company, I continued to hassle Fasthosts, opening tickets for every failure and providing all sorts of tracing, screen shots. Eventually, they offered to switch me to another server. On Thursday night (about midnight UK time), the server move was initiated. I spent until 03:45 snagging the move, then went to bed. I woke up to a message from Arjen Visser from Dbvisit.com saying there was an issue with the site. By the time I picked up the message things were working again, so I filed this as a “bedding in” issue. 🙂 Later that day, there was one 15 minute downtime, which I logged and was given a proper explanation for by the support team (the first so far!!). Since then, as far as I know, the site has bee working fine. Fingers crossed.
I pay yearly, so I’m paid up until December, but I’m going to continue to investigate other hosting options, just in case this all kicks off again. If anyone has any long-term experience of a UK-based hosting provider I am interested to know. One of my friends recently moved to 1and1.co.uk, who have pretty terrible reviews, but so far he’s having a good experience. I’ve done a bit of system admin for him and so far there has been no drama.