Oracle Public Cloud User Experience Issues

For some time I’ve been openly critical of the user experience (UX) of Oracle Public Cloud. Just to be clear what I mean by this…

  • I am not talking about the quality of the services that are delivered, or the underlying technologies being used. I’m talking about the day-to-day usage of the Oracle Public Cloud (OPC) interface. The web pages you use to administer this stuff.
  • I’m not talking about the SaaS offerings, like Oracle Fusion Cloud Applications. I have no experience of them, so I am not in a position to comment on them.

With that understood, I have some big issues with the UI/UX of Oracle Public Cloud. I have been providing feedback (briefings, webinars, direct feedback and private forum posts) for some time, but while there are some improvements, the experience of administering your services through the OPC web interface is far behind that provided by Amazon AWS and Microsoft Azure IMHO.

We recently had an ACED webinar and during the questions at the end I had a little rant about the user experience. Once that had ended, I wrote and email apologising to the presenter, but also listing a few of my gripes. I also reached out to the Oracle Applications User Experience team…

Yesterday I had a phone call with Jeremy Ashley about the situation and in the next couple of weeks I will hopefully be engaging with the UX team to discuss and demonstrate the issues I have.

Most of the problems I have are about wanting to follow a natural flow of tasks. Many aspects of the interface look like a developer has tried to expose the underlying tech, rather than asking how a user might want to interact with the service. The interface and the implementation do not have to match!

I was going to start a series of blog posts discussing the various UI/UX issues that annoy me, but I will probably hold back on that. Doing some constructive criticism directly to people that can make a difference is much better than me publicly throwing my toys out of the pram, but it’s not quite as fun. 🙂

Fingers crossed!

Cheers

Tim…

PS. I’ve been getting some stick from the guys at work about my telephone voice at the start of the call with Jeremy. I allegedly sounded like a cross between Hyacinth Bucket and Kenneth Williams. 🙂

Author: Tim...

DBA, Developer, Author, Trainer.