This is going to be a rant. If you are not into reading rants, please don’t continue.
I put out a tweet yesterday that said this.
“I’m so done. People can’t follow basic instructions, but expect to jump straight into building something complex on day one, then expect me to help when it inevitably goes wrong. You’ve got to learn to walk before you can run!”
I’ve had a few incidents recently that have nearly brought me to breaking point.
- Someone wanted to install an Oracle database on Linux, but didn’t even know what an environment variable was. They claimed to have Linux experience, but literally couldn’t grasp what it meant to set or reference an environment variable, even when it was on the page in front of them.
- Someone was “following” one of my installation guides, and said it was well written and easy to read, but wanted a step-by-step breakdown of what they had to do. What? I know I’m not perfect, but that is literally what the article was.
- Someone else seemed incapable of pasting code into a shell. Having said they were doing exactly what was in my article, it became clear they were doing nothing of the sort.
These are just three incidents, but they are the tip of the iceberg.
Back in the day there used to be a forum on my website, but I closed it down because I was wasting loads of my time trying to help people, who had no intention of helping themselves. I wrote some posts about it over the years.
Over the years I’ve had several discussions about this with other members of the community. I know this happens a lot to everyone.
Part of me feels really bad, because I’m supposed to be this community guy, but I really can’t cope with people who have not even tried to get some basic skills under their belt before launching into something more complicated. I’m sorry, but if you’ve never seen Linux before, you probably shouldn’t be trying to install Oracle RAC on it. If you’ve never installed a database before, you probably shouldn’t be thinking about installing Cloud Control.
How many people turned up to the Olympics this year with no previous experience and took home a medal? How many people sit university final exams without ever studying the subject before? It sounds bloody stupid right? Yet people expect to do complex tech stuff without any grounding in basic skills.
I don’t know if these people are delusional. I don’t know if their boss is an idiot, and asking them to do something that is clearly beyond their capabilities. I feel sorry for them if they are under pressure to do this, but I can’t work miracles, and I’m not being paid to do their job for them. Simple as that.
I look at my website stats and I’m clearly helping a large number of people, so I think I’m doing my share already. Sorry, but not sorry!