Virgin Media Customer Service…

I have two big customer service rants coming. This one is related to Virgin Media and the next one will be about SCAN. I’ll hold back on the second one while I wait to see if they do the right thing.

I had Virgin Media installed on 9th March and I am completely happy with the cable broadband service, but they were unable to take on my phone line because of capacity issues. That resulted in a complete mess over the billing of my service because of the way Virgin Media process discounts on bundles. I contacted customer services and after a lot of messing about the billing situation was resolved to my satisfaction.

A few weeks later I was notified of my first bill and it was completely wrong. I got in touch with customer services and after a very long time the issue seemed to be resolved AGAIN, but I was told I would be contacted by midday the same day for confirmation by a manager. It is now 6 days later and I’ve not received a call. In that time I’ve been phoning trying to get it resolved.

I’ve just got off the phone and I’ve been assured it is sorted now, but I know it will all be a steaming pile of poo next month when the bill is sorted again.

Each person I’ve talked to has been fine, but the whole process and the systems involved are terrible. It stinks. In no way can this be called good customer services. It is a complete nightmare.

Sometimes bad customer service is because the people answering the phones are morons. Sometimes it is because the procedures and systems they are working with are idiotic. It comes to something when the person on the other end of the phone is unable to tell you how much you will be charged because the systems they are using are so convoluted with a variety of possible discounts that may or may not be applied…

So in conclusion, Virgin Media customer services is a festering pile of donkey crap…

Cheers

Tim…

 

TalkTalk is dead. Long live Virgin Media…

After suffering for far too long with poor ADSL performance, I finally ditched my TalkTalk ADSL service and replaced it with cable from Virgin Media. A couple of years ago I was getting 8Mb on my ADSL line. In recent times I’ve been struggling to hit 2Mb. The breaking point came when one of my former colleagues sent me a picture of his speedtest.net result showing a 30Mb service on a day when I was struggling to get connected.

I went for the cheapest service Virgin Media offer. I’m paying for 10Mb and I’m actually getting 10Mb (who’da thunk it). I figured that things have been so slow recently, 10Mb would feel rapid and sure enough it does. No doubt in a few weeks I’ll be bitching about it and want to upgrade…  :)

The change over left me with one little issue. My Virgin router is down stairs, but my wired network is upstairs. That problem was solved today when a man in a van dropped off a present from Amazon in the form off a “Buffalo Wireless-N Nfiniti Dual Band Ethernet Converter”. I plugged that into my switch upstairs and Bob’s your uncle, I now have a bridged network.

The MacBook Pro and iPad have once again been relegated to scrapyard side of my desk and I’m back to using my main desktop. Aaahhhh Linux…

Cheers

Tim…