In my previous post (Support goes on, and on, and on…) I mentioned that the latest version of the patch in question was issued with some missing directories. Infact, this was incorrect.
I don’t know how, but I was able to see the new directory structure with the old readme file. I can only assume they my text editor, which has remote editing via FTP, was having a bad day. I hear a chorus of, “You should have used vi!”, coming.
Anyway, the latest version of the patch applied successfully to both the development and test environments, so I’m going to schedule it for production some time soon.
My sentiments over the last post remain unchanged, but certainly the last incident was in no way the fault of Oracle Support. I thought it was only fair to set the record straight!