Microsoft Outlook : When Bad UX Attacks!

I guess there are lots of problems with the User eXperience (UX) of Microsoft Outlook, but the one that kills me is the popup menu in the folders pane.

I’m not sure how other people use this, but for me, the number one thing I do is “Delete All”, closely followed by “Mark All as Read”. I have a bunch or rules that “file” irrelevant crap, which I later scan through and typically delete en masse.

So what’s the problem?

The folder operations are higher up the menu, so I’m constantly doing “Delete Folder”, rather than “Delete All”, which drives me mad. Especially when I don’t notice and all my rules start failing.

Like I said, I don’t know how other people use this stuff, but I would hazard a guess that the clean-up operations are used more frequently than the actual folder maintenance operations. This is one situation when having the most frequently used sections of the menu being promoted to the top would be really handy.

Of course, I could just pay more attention… 🙂