I just got off the phone to LG about this piece of crap Nexus 4 phone. Their response is physical damage is not their responsibility, so I will have to pay for a repair. I suggested that designing a phone that will shatter when it is placed on a room temperature surface (yes, that really has happened to people) constitutes a design flaw and they should repair it for free. After much whining on my part their stance is unchanged at this time. I guess if enough people contact them to complain they will have to take responsibility…. Maybe…
So if you end up getting one of these super-fragile phones, please save yourself a lot of grief and buy a case that covers the back completely. It’s the only way you are going to make it past a week without breaking it.
If the back panel does shatter, you have to phone LG. They will send you a letter telling you where to send your phone to get a quote for the repair. If you accept the quote they will fix it and send it back to you. If you don’t accept the quote they will charge to ÂŁ20 and send the phone back to you. Sounds like something in excess of a week without a phone to me and no idea of what you are going to be charged before you do it. đ
I think I’m just going to accept the fact it is broken and cover it with a case to stop little shards of glass digging into my hand. Once Google and LG are shamed into admitting this design is crap, maybe I will get it repaired for free.
Tim…